1.1 Order Confirmation

Once your order is placed, you will receive an email confirming the details, including the full shipping address and your order number. When your order is ready for dispatch, you will receive a shipment confirmation email, along with a tracking number to monitor your delivery.

1.2 Global Shipping

We ship to over 99% of countries worldwide.

1.3 Product Availability

We strive to dispatch all items as quickly as possible, subject to availability. If the item you ordered is out of stock, we will ensure delivery as soon as it becomes available.

1.4 Risk During Transit DyanaAllure.com takes full responsibility for any damage, theft, or loss of items during transit to the delivery address. Upon receipt, the risk transfers to the customer. We encourage customers to inspect their order upon delivery. If any item is damaged, it should not be used and must be returned as per our returns policy.

1.5 Damaged or Stolen Packages

In cases where the package has been opened, damaged, or stolen, we will provide a replacement of the same product after receiving a valid report from the courier company. This includes items such as prescription products, if applicable, based on your original order confirmation.

1.6 Return Shipping Costs Customers are responsible for the cost of return shipments. All returns must be sent with a trackable shipping method.

1.7 Refunds

Once we have received the returned merchandise in sealed and original condition, we will process a refund for the original purchase price, minus any outstanding payments owed.

Marketing Communication Consent

By subscribing to Dyana Allure text alerts, you agree to receive marketing messages via automated technology. You can opt out at any time, and by subscribing, you accept our terms and conditions.

Customer Service

If you have any questions or need assistance with your order,  our customer support team is available from 10 a.m. to 7 p.m.

WhatsApp: +971523397236

Email: info@dyanaallure.com