1.1 When you have submitted an order, you will receive an email from us acknowledging that we have received your order and confirming the details of your order, including the full shipping address and your order number. Once the order is ready to be dispatched, you will receive a shipment confirmation email with a tracking number.

1.2 We ship to over 99% of the countries in the world.

1.3, depending on availability, all goods are dispatched as soon as possible. Should the requested item be out of stock, we will ensure that it is delivered as soon as possible.

1.4 DyanaAllure.com shall bear the risk of any damage, theft, or loss of items during transport to the delivery address. This risk will be passed on to the customer the moment he or she receives the delivery. Upon delivery, the customer should inspect the items to check for damage. If there is any damage, the product should not be used and should instead be returned as set out in the returns policy.

1.5 Should the contents of the package be opened, damaged, or stolen, a replacement for the exact same product, including prescription power, as ordered according to the order confirmation, will be provided after receiving a valid report from the courier company. 5 INFORMATION 1.2 Once we have received the returned merchandise in sealed condition, we will refund the original purchase, minus any outstanding payments the customer may owe us.

1.6 The customer will be responsible for paying for trackable shipments and return shipments.

1.7 By subscribing to item beauty text alerts, you consent to receive a varying number of marketing messages via automated technology and agree to the terms and conditions.

PLEASE CONTACT OUR CUSTOMER SERVICE TEAM FROM 10 AM TO 7 PM OR ON HOUR UAE NUMBER +971523397236 OR EMAIL info@dyanaallure.com.